Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments
What is our return policy?
We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the case of product found out damaged which is a highly unlikely scenario as we lay significant emphasis on quality checks ! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back. But you need to share (through WhatsApp or Email) the product's 3 images - 1) product's full image along with the package detail (your courier slip), 2) Only the product's full image and 3) Image clearly showing the product defect. Please note that you need to send the above 3 images with in 5 days of receiving the product.
What is our exchange policy?
We take up the exchange in following case:
- Size Mismatch: Oh no! Did you happen to order the wrong size? Don’t worry, we’ll be happy to help you on this in identifying your correct size.
- You can exchange the outfit within 5 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request:
Of course, you can’t resist trying an outfit and admiring yourself in the mirror with it! But please make sure that the original tags, labels, and packaging is retained, the product is unwashed & not damaged.
Can I return outfits purchased during Offers?
Outfits purchased under Festive Offers and ‘Buy One Get One Free’ Offers or any under other discount are not eligible for return. However size exchange are always open.
Do I need to pay for my returns?
Nay! Don’t worry about this. We have this covered for you. In case of any special situations where we are not able to collect the outfit, please ship it to our address and we will reimburse the cost to you. Please do not forget to save the shipping receipt.
Can I send the outfit through the same delivery guy if I don’t like it?
No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!
Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same
How much time does it take for the refund, if I have made my payment by options other than COD?
Once your return is processed by our Return Buddies, the refund will be credited to your account within 10-15 days.
I purchased the garment by paying cash on delivery, will I get refund if I return the product?
No refund will be applicable to orders placed by the User under the Cash on Delivery ("COD") option. You can only go for size exchange in case of COD purchases.
Under what condition will my return not get accepted?
Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the returns under the below conditions:
- Used/washed outfits
- Original packaging not provided
- Customized outfits
- Returns raised after 5 days of delivery